This Privacy Notice explains how Interserve Healthcare Ltd collects, uses and protects your personal data from its websites and platforms (the “websites”).

This Privacy Notice tells you:

  • what information we collect;
  • how we use that information;
  • the legal basis on which we collect information about you;
  • to whom the information may be disclosed;
  • how we protect your privacy;
  • your rights; and
  • how we use cookies.

Information we collect from you

Your provision of information

You are under no obligation, under statute or contract, to provide us with information about you. However, if you do not do so, we may not be able to assist you

Information you provide voluntarily

When you contact us about our services, to assist us in answering any of your questions or queries or to get information on the use of our website, we will collect the information you give us voluntarily, including:

  • personal details you send to us, such as:
    • your name;
    • address;
    • email address;
    • phone number;
    • qualifications; and
    • the information contained in your CV.
  • any questions, queries or feedback you send us about using the website.

Information we automatically collect

When you browse the website, we may use cookies to collect information automatically on how you use the website or online services. This may include: the internet browser you use, the website you came to our website from and your IP address (please see our Cookies Policy for more information).

How we use the information we collect

We use the information we collect to:

  • improve the website by monitoring how you use it (we might also use aggregated or non-identifiable information to help with this);
  • respond to any feedback or questions you send us, if you’ve asked us to respond;
  • give you information you want about other services;
  • provide services to you if you are a customer.

Our legal basis for processing information about you

We will only collect, use and store information about you:

  • to provide services to you under a contract with you;
  • for the purpose of our legitimate interests as a business; and/or
  • with your consent.

Keeping your information secure

We will only keep your personal data for as long as is necessary for the purpose for which we are processing it, in line with our data retention policies, client requirements and data protection legislation.  However, where possible, we will anonymise this data so that you cannot be identified.  Where we do not need to continue to process your personal data, it will be securely destroyed.

We take extensive technical and operational steps to protect the data we keep against unauthorised access, unlawful processing, accidental loss or destruction, damage, or misuse.

Disclosing your information

We will not share your information with any other organisations for their own marketing, market research or commercial purposes. We will only pass on the information we collect about you:

  • if we need to disclose your personal information to any law enforcement agency, court, regulator, government authority or other third party, where we believe this is necessary:
    • to comply with a legal or regulatory obligation; or
    • to protect our rights or the rights of any third party.
  • to other parties where we identify serious concerns about your wellbeing which we consider to be life-threatening;
  • to any third party or supplier for the purposes of providing services to you under a contract with you, where our legitimate interests permit and/or where you have provided your explicit consent for us to do so (where appropriate).

Data export

We will not export information about you outside of the European Union except:

  • to a country which has been approved by the European Union as having established an appropriate legal framework to protect your personal data; or
  • if we have established appropriate safeguards, in compliance with legal requirements, which provide adequate protection for your personal data.

Automated decision-making

Any information that you provide will not be used for the purposes of profiling or making automated decisions about you.

Your rights

Under data protection legislation, you have a number of important rights free of charge. In summary, those include rights to:

  • fair processing of information and transparency over how we use your use personal information;
  • access your personal information which we hold;
  • require us to correct any mistakes in your information which we hold;
  • require the erasure of personal information concerning you in certain situations;
  • transfer the personal information which you have provided to us to a third party, in a structured, commonly used and machine-readable format and have the right to transmit those data;
  • object at any time to processing of personal information concerning you which is used for direct marketing purposes;
  • object to decisions being taken by automated means which produce legal effects concerning you;
  • object to our continued processing of your personal information;
  • otherwise restrict our processing of your personal information.

If you would like to exercise any of those rights, please:

  • email, call or write to us, using the contact details below;
  • provide us with enough information for us to confirm your identity. We may ask for more information, for example if someone else makes the request on your behalf we may ask for a specific form of authority by which you allow them to receive your information on your behalf.
  • tell us clearly what information your request relates to.

If you ask us to delete all data we hold about you, there may be some circumstances we will be unable to agree to your request or where, if we do agree to delete your data, this may result in the termination of our provision of our services to you (if any).

If we hold your information for the purposes of services we provide on behalf of another organisation, any request you make may be more relevant to them. If you do send your request to us and we pass it to another organisation, we will tell you.

Use of cookies

The use of cookies on the websites are governed by our Cookie Policy. The Cookie Policy may be updated from time to time and we encourage you to check back regularly for updates.

By interacting with us on our websites, you acknowledge and consent to the terms of our Cookie Policy. Should you wish to disable the use of cookies, you may do so by changing the settings on your browser. However, you may not be able to access or use certain part(s) of our websites.

Links to other websites

This website contains links to and from other websites. This policy does not cover other websites. If you visit another website after visiting our website, you should read the privacy policy for that website to learn how your information is used.

Changes to this policy

We recognise that transparency is an ongoing responsibility so we will keep this privacy statement under regular review.

Complaints

If you have any issues or concerns then we ask that in the first instance you set this out in writing and send this to information@interservehealthcare.com

If we are unable to satisfactorily deal with your complaint you can complain to the ICO, which is the UK supervisory authority for data protection https://ico.org.uk/concerns/

How to contact us

For general queries:

email: information@interservehealthcare.com

Tel: 0345 015 4033

For queries in relation to data protection:

emaildataprotection@interservejustice.org

You can contact our Data Protection Officer by:

emaildataprotection@interservejustice.org

Write to: Data Protection Officer, Interserve, 91 Waterloo Rd, Lambeth, London, SE1 8RT